although the support person was helpful, they have a computerized voice response layer at the front end. it was pretty frustrating to try and get an actual person... even with them trying to make the computer voice sound hip and using surfer band hold music.
this problem has affected a lot of people. of course, there's no telling who's to blame. it could be a third-party component failure. but it's a black eye for the green box.
- three red flashing lights is the worst-case scenario