Thursday, October 30, 2014

Chromebook setup freezes at "Determining Device Configuration"

Just a quick note about this setup problem that a few new Chromebook users have encountered. During the initial setup phase, the message "Determining Device Configuration" appears and the setup process stalls.

Apparently, one person waited four hours in this state. I guess I don't have that kind of patience. I simply shut down the computer (after about 15 mins), restarted it a few seconds later and the setup process completely immediately. If this doesn't work for you, you can search for info about hard reseting your Chromebook.

34 comments:

Anonymous said...

Thanks for posting this. I was doing a search for this exact phrase as I'm trying to enroll almost 40 Chromebooks for my organization, and the thought of waiting hours for all these devices just made me want to cry!

The shut-down/restart worked perfectly. Thanks again!

Stephen Cawood said...

No trouble Anon, glad it helped. I figured other people would be searching for the phrase and I didn't find an answer when I searched.

Anonymous said...

Thanks for posting this! I had the same problem with a new Toshiba Chromebook 2 and this helped me solve it quickly.

How long should the "Determining Device Configuration " message appear in normal setup?

Stephen Cawood said...

I've only run the setup once, so I can't say for sure. However, in my investigation I found people talking about the process and there can be an update as part of that step. However, I got the impression that it should only take a few minutes.

Anonymous said...

This step should take less than a minute.

Anonymous said...

Thanks so much for posting this. I also had this problem today with a new Toshiba Chromebook 2. It was stuck for about ten minutes before I took your advice and did the hard restart, and it started right up with no delay.

Anonymous said...

This helped me too. After waiting 10 to 15 min with a hung computer I searched online and landed here. I shut of the Toshiba chromebook 2, waited 20 sec and restarted. My brand new machine worked flawlessly. Thanks so much!
Denise

Anonymous said...

Thank you. My 11 yr. Old was getting sad it was taking so long

Anonymous said...

Thanks mate, I've got a massive task of getting 102 chromebooks done this holidays... luckily i found your message and how to sort it out.

Thanks again.

Anonymous said...

this worked for me, too. waited for almost an hour, restarted and had it running in less than ten seconds. thank you!

Liesbeth said...

Thanks for posting this!

Stephen Cawood said...

You're welcome. Glad I could help

Anonymous said...

Thanks Stephen. I waited on my new Dell Chromebook as long as Dennis Miller's O'Reilly Factor bit lasted and then I found your blog article at the top of my Google search. Patience is not one of my virtues and your helpful article was spot on!

Anonymous said...

Thank you so much for posting this. My new Chromebook did exactly that and I didn't know what to de, whether to wait or switch it off. I switched it off and back on again and bingo! All sorted!

Anonymous said...

Thank you guys. I have been waiting for about a half hour in the froze state and finally researched and found ur blog.. sooo helpful. Just shut it off.. I am giving it about 10 minutes before turning back on. I'm nervous...

Anonymous said...

This happened when I was trying to start up my new HP Chromebook. Don't know what I would have done if I hadn't found this as not very computer savvy. Thank you very very much, you've saved hours of waiting (and frustration!).

Barbara Daniels said...

Great - it worked for me on an acer. Thanks

Anonymous said...

Thank you. The Chromebook had no info, but yours did, and it worked.

Anonymous said...

Great advice! It helped me with a brand new Asus Chrome book that was stuck for about 1 hour. I didn't know what to do until I saw your post.
Thanks.

Shauna Hirota said...

Thank you!! I was about 1 hour into it when I decided to double check. I turned it off, then back on and then it went straight to google sign in. You saved me lots of time!!

Emma said...

It's my sons birthday and after 1 hour I googled about determining device thing as he wants to go on it before school...
I WENT on google and CAME A CROSS your post did what you said worked right away thank you for sharing .

David Mackay said...

Just bought a new Chromebook and have been sitting watching the wheel go round with "determining device configuration". So, I Googled this and your post came up.
I just followed the advice and switched off and on and all was good!
Thank you very much for the excellent advice, I really appreciate it....most grateful!

Yolanda said...

Thank you so much!! I just bought a new ASUS Chromebook and ran into the same issue. I was able to sign in right away after restarting.

Christopher James said...

Have recently bought a acer chromebook and was about to send the thing back until i typed this entry in.... 48mins waiting and am about to shut down and restart......Waited 30sec and restarted.""""""""PERFECT""""""" so happy that worked. Thanks so much

riot goddess in small town excile said...

Perfect fix. TX.

Kimberley Raeburn-Gibson said...

thanks... we've been configuring for hours.. just saw your advice... will take it:)

Angie777 said...

This also helped me as well. Do these computers have anymore issues after? I have an Acer Chrome book C270

Angie777 said...

This helped me as well! Did any of these computers have any more issues after this? I have an Acer Chrome Book C270

Stephen Cawood said...

I've had few issues. The one issue I've had with my Toshina is that it tells me I've unsafely ejected my SD card every reboot. Minor problem

Neumann said...

My shut down is locked too. How do you unfreeze that? Yikes!

Neumann said...

I'm not able to shut down either...it is locked and I don't know how to unlock. Do you know how to shut down with the keyboard alone?

Neumann said...

Oh, it worked now! Hopefully it will work when I turn it on now.

Neumann said...

Yep. Shutting down and restarting unfroze the configuration. Thank you for your posting!

Jacque Thomas said...

So glad you posted this